FAQ

Welcome to Auralis. Below are answers to the most common questions about orders, shipping, returns, refunds, and customer support.

Orders

How do I place an order?

Simply choose your product, add it to your cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at contact@vitalite-ring.shop.

We process orders quickly, so changes or cancellations cannot be guaranteed once the order has entered processing or shipping.

How do I know if my order was placed successfully?

After your order is placed, you will receive an order confirmation email. If you do not see it, check your spam or junk folder. If you still cannot find it, contact us.

I entered the wrong shipping address. What should I do?

Email us immediately at contact@vitalite-ring.shop with your order number and the correct address.

If the order has not yet shipped, we may be able to update it. If it has already shipped, we cannot guarantee any changes.

Why was my order canceled?

Orders may be canceled due to payment issues, stock limitations, incorrect customer information, or suspected fraud.

Shipping

Where do you ship?

We currently ship to:

United States
Canada
United Kingdom
Australia
New Zealand

How long does shipping take?

Orders are usually delivered within 3 to 7 business days after shipment.

How long does processing take?

Orders are typically processed within 1 to 2 business days after payment is confirmed.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a tracking number and tracking link by email.

My tracking number is not updating. What should I do?

Please allow 24 to 72 hours for tracking updates to appear. If it still does not update after that, contact us.

Can my order be delayed?

Yes. Delays may happen due to courier issues, customs, holidays, weather, or incorrect shipping details.

Can my order arrive in more than one package?

Yes. In some cases, multiple items may ship separately depending on stock and logistics.

Returns and Refunds

What is your return policy?

We accept return requests within 30 days of delivery.

Who pays for return shipping?

The customer is responsible for the return shipping cost.

How do I request a return?

Contact us at contact@vitalite-ring.shop with your full name, order number, and reason for return. If the item is damaged, defective, or incorrect, include photos.

Do I need to contact you before returning an item?

Yes. Do not return any item without contacting us first and receiving instructions.

When will I receive my refund?

If approved, refunds are sent to the original payment method within 5 to 10 business days after approval.

Are original shipping charges refunded?

Original shipping charges are non-refundable unless the return is approved because the item arrived damaged, defective, or incorrect.

What if my item arrived damaged, defective, or wrong?

Can I exchange an item?

We do not guarantee direct exchanges. The usual solution is to request a return and place a new order.

Payments

What payment methods do you accept?

Available payment methods are shown at checkout and may vary depending on your region.

Is my payment secure?

Yes. Payments are processed securely by third-party payment providers.

Why was my payment declined?

Payments may be declined بسبب insufficient funds, incorrect billing details, bank restrictions, or fraud prevention systems.

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Will I have to pay customs or import fees?

Customs or import fees may apply depending on local laws and regulations. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery and Tracking

How can I track my order?

You can track your order using the tracking link sent to your email after shipment.

My package says delivered, but I cannot find it.

Please first check around your property, mailbox, reception desk, or with neighbors. If you still cannot locate it, contact us.

What happens if my package is returned to sender?

If a package is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, we may offer reshipment or a refund excluding original shipping costs, depending on the situation.

Contact and Support

How can I contact customer support?

You can contact us by email at:

contact@vitalite-ring.shop

How quickly do you reply?

We usually respond within 1 to 2 business days.

What information should I include when contacting support?

For faster service, please include your full name, order number, and a clear description of your issue.

Still Need Help?

If you still need help, please contact our support team at: