Refund & Returns Policy

At Auralis, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return under the conditions described below.

1. Return Window

We accept return requests made within 30 days of delivery.

Requests submitted after the 30-day period may not be approved.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be requested within 30 days of delivery
  • Be returned in its original condition
  • Not show excessive wear, misuse, or damage caused by the customer
  • Include original packaging whenever possible

We reserve the right to reject returns that do not meet these conditions.

3. Return Shipping Cost

Customers are responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless the return is due to an item that arrived damaged, defective, or incorrect and the claim is approved by our support team.

4. How to Request a Return

To request a return, please contact us at contact@vitalite-ring.shop and include:

  • Full name
  • Order number
  • Reason for return
  • Photos, if the item arrived damaged, defective, or incorrect

Do not send items back without contacting us first and receiving return instructions.

5. Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or incorrect, you must contact us within 7 days of delivery.

Please include clear photos of the item, the packaging, and your order number. If your request is approved, we will provide an appropriate resolution, which may include a replacement, partial refund, or full refund depending on the case.

6. Inspection and Approval

Once the returned item is received, we will inspect it to confirm eligibility. We reserve the right to deny a refund if the returned item does not meet the conditions of this policy.

7. Refund Processing Time

If your refund is approved, it will be issued to your original payment method within 5 to 10 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

8. Non-Returnable Situations

We may refuse returns or refunds in the following cases:

  • The return request was made after 30 days from delivery
  • The item shows signs of misuse, excessive wear, or customer-caused damage
  • The item is returned without prior contact and approval
  • The item is marked as final sale or non-returnable

9. Exchanges

We do not guarantee direct exchanges. In most cases, the best option is to request a return and place a new order separately.

10. Contact

For all return and refund requests, contact:

contact@vitalite-ring.shop