Shipping Policy

Thank you for shopping with Auralis. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Destinations

We currently ship to the following countries:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

2. Order Processing Time

Orders are typically processed within 1 to 2 business days after payment is successfully received.

Orders are not processed on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Time

Estimated delivery time is 3 to 7 business days, depending on the destination and local shipping conditions.

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Delays

Delivery delays may occur due to factors outside our control, including:

• Courier disruptions
• Weather conditions
• Customs processing
• Peak seasons
• Public holidays
• Incorrect or incomplete shipping information

Auralis is not responsible for carrier or customs delays once the order has been dispatched.

5. Tracking Information

Once your order has shipped, you will receive an email containing your tracking number and tracking link.

Tracking updates may take 24 to 72 hours to appear after shipment confirmation.

6. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before the order is finalized.

7. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is provided, this may result in delays, failed delivery, returned parcels, or additional shipping charges. If you notice an address mistake, contact us immediately at contact@vitalite-ring.shop.

8. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, contact us at contact@vitalite-ring.shop as soon as possible and include your order number.

If the carrier marks a package as delivered but you cannot locate it, please first check around your property, mailbox, reception area, or with neighbors before contacting support.

9. Returned to Sender Packages

If a package is returned to sender due to an incorrect address, failed delivery attempts, or refusal of delivery, we may offer reshipment or a refund excluding original shipping costs, depending on the situation.

10. Contact

For shipping-related questions, please contact:

contact@vitalite-ring.shop